Through the collection and reporting of daily operations, customer communication, performance transactions and other data of agents, regular classification and archiving are carried out to support agent skill analysis.

Various analysis such as conversation frequency, communication skills, quality inspection triggering, SOP matching, online duration, and session duration distribution，to calculate the skill results for each dimension.

Based on independent data in each dimension, combined with expert suggestions, output agent capability improvement suggestions, and provide users with a full range of intelligent analysis reports.