The intelligent robot obtains sales leads before the sale, and automatically collects the basic information of the students and assigns them to the consultants by actively inviting dialogues to follow up and record them, thereby reducing the service cost of the enterprise;the enterprise activates the old customers through the intelligent outbound call system, and after consulting the teacher to obtain the clues, it conducts precise telemarketing for the students with high intention to improve the conversion rate of sales leads;when the manual customer service answers the customer's special question, the intelligent knowledge base background understands the real-time semantics, intelligently matches the best answer, and pushes it to the customer service staff as soon as possible, reducing the difficulty of the manual agent handling the problem and improving the user's service experience.

Helport Technology uses the combination of artificial intelligence and big data computing technology to effectively integrate the channels covered by the product, the users it receives, and CRM-related data, and through the operation of the statistical management system, it outputs multi-dimensional reports to help managers improve data management efficiency.Managers do not need to switch in the background of the original multiple platforms to perform data statistics, summarization, and output, and only need to export the data they want to view with one click, which improves the efficiency of data management;intelligent quality inspection can effectively control the service quality of customer service personnel, help enterprises to efficiently complete management work in the case of a large number of customer service personnel, and output relevant data information to provide a strong data basis for enterprises to make decisions later.