Banking Industry Solutions
With over two decades of accumulated business experience, Helport delivers intelligent and digital solutions
Exclusive Product
Quality Inspection
Evaluate the alignment of sales staff communication with standard operating procedures, assess the completeness of notification information, and implement real-time monitoring and quality checks using machine learning algorithms to enhance overall business compliance and quality.
Helport Industrial Knowledge Base
Incorporate Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) for rapid comprehension of conversations, automating the capture of customer questions, and facilitating quick access to answers, thereby enhancing conversion rates.
Intelligent Customer Service Robot
Utilize cutting-edge AI technologies such as TTS, ASR, NLP, knowledge graph, and big data mining, applying multi-model algorithms to enhance recognition accuracy. Our deep learning model enables self-learning, self-optimization, and iterative improvements, ultimately leading to cost reduction and improved gains from a professional standpoint.
Customer Case
A large joint-stock commercial bank (cash/bills installment business)
We offer assistant in installment services for various financial transactions, including cash and bill payments, spanning 3, 6, 9, 12, 18, and 24 months. Our intelligent AI capabilities enable us to extract key metrics such as estimated collections and touch success rates. This not only secures favorable installment terms for customers but also provides intelligent marketing solutions for the bank's card and operations departments, promoting customer loyalty.
Helport AI Assistant
Quality Inspection
Helport Industrial Knowledge Base
Twins and Communication Functions
A large joint-stock commercial bank (collection business)
Our intelligent customer service robot offers automatic voice reminders prior to due dates and employs automated voice notifications to initiate repayment reminders, ensuring timely customer payments and fee settlements. Post-overdue (M4 stage), manual collection integrates the enterprise's CRM with the call center, enabling end-to-end management of collection and dialing activities through remote management and intelligent quality inspection applications, ultimately enhancing operational efficiency.
Helport AI Assistant
Quality Inspection
Intelligent customer service robot
Operational Statistics Decisions