Through the application function of operating statistical analysis, it records and analyzes the wishes, attitudes and evaluations of the public for calls from citizens, objectively reflects the state of public opinion, and provides decision-making for fast and efficient problem solving;the use of AI intelligent robots can automatically answer most of the repetitive and simple questions, greatly reducing the work intensity of the agents;the establishment of an intelligent knowledge base avoids the situation where questions with the same answer are answered with different answers in different channels, ensures that public consultations are received and handled with a unified output caliber, and helps the government build a convenient and efficient government service platform.

Based on the overseas service experience of Helport, it provides an all-cloud service platform deployed overseas, including one-stop service solutions for end-to-end management such as voice inbound, outbound, online customer service access, and business system integration. Support integration with international mainstream CRM, full English language interface, security compliance in line with the international business specification GDPR standard, stable and efficient platform operation, and extremely high system availability.