The system supports offline recording and transcription of dual-track recordings through the ASR (Automatic Speech Recognition) engine to improve transcription accuracy.

By establishing an exclusive knowledge base and combining speech navigation and twin functions, not only can agents quickly improve their speech skills, but they can also continuously train models of their own business knowledge base.

Dual-track recording is offline transcribed, the entire language is optimized, and personalized training for dialects is provided to facilitate customers' data analysis.